Refund and Returns Policy
At Kidslush, your satisfaction is our priority. We understand that sometimes you may need to return a product, and we’re here to make the process as smooth as possible. Please read our refund policy carefully.
1. Return Eligibility
- You have 15 days from the date of delivery to initiate a return.
- Items must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase (e.g., order confirmation email or receipt) is required for all returns.
2. Non-Returnable Items
The following items cannot be returned:
- Products marked as “final sale.”
- Customized or personalized items.
- Items that have been used, damaged, or altered after delivery.
3. Return Process
- To initiate a return, please contact us at support@kidslush.com with your order details and reason for the return.
- Once your return is approved, we will provide instructions for sending the item back.
4. Refund Process
- After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 7-10 business days.
- Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
5. Exchange Policy
- We offer exchanges for defective or incorrect items. Please contact us within 15 days of delivery to request an exchange.
6. Shipping for Returns
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of the returned item.
7. Contact Us
If you have any questions about our refund policy or need assistance with a return, please reach out to us at:
Email: support@kidslush.com
Website: www.kidslush.com
